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What ‘24/7’ Really Means in a MSP Service Desk

What ‘24/7’ Really Means in a MSP Service Desk

by Beth King | Apr 27, 2026 | Fordway Managed Services

“24/7 support” is often used as a shorthand for reassurance. It suggests availability, coverage and responsiveness. But in practice, it doesn’t guarantee any of those things unless it is backed by the right operational model.

From Pilots to Productivity: adopt Microsoft Copilot securely and effectively

From Pilots to Productivity: adopt Microsoft Copilot securely and effectively

by Beth King | Oct 30, 2025 | Cloud, Fordway Managed Services, Microsoft Copilot, Security

Learn how Fordway, as a Microsoft MSP, helps organisations adopt Microsoft Copilot securely and effectively — from readiness and governance to ongoing optimisation.

The Agents Are Here: Microsoft’s Security Copilot Just Went Full Matrix

The Agents Are Here: Microsoft’s Security Copilot Just Went Full Matrix

by Beth King | May 12, 2025 | Cloud, Security

Microsoft has introduced a new cast of AI-powered Security Copilot Agents. It’s like The Matrix, but instead of dodging bullets, these agents are swatting away ransomware, insider threats and vulnerability exploits — 24/7.

National Apprenticeship Week 2022

National Apprenticeship Week 2022

by Beth King | Feb 10, 2022 | Company News

We caught up with our current apprentice Milo Kyle to hear what he has to say about his own experience of Fordway’s apprenticeship programme.

CEO Digital: In a digital world, data risks are always business risk

CEO Digital: In a digital world, data risks are always business risk

by Beth King | Sep 22, 2021 | Security

Recently featured in CEO Digital, Richard Blanford shows why risks to data also represent a risk to the business.

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