When Microsoft showcased Copilot Tuning and multi-agent orchestration at Build 2025, it was clear that we’re entering a new phase of workplace AI. Copilot is no longer just an assistant that summarises meetings or drafts emails. It’s becoming an agentic platform, where tuned models and collaborating agents handle entire workflows across Teams, Outlook, SharePoint, and even third-party apps.
That shift is exciting — but it’s also daunting. Successful adoption isn’t about switching Copilot on. It’s about preparing your organisation to make the most of it, without exposing data or creating compliance risks.
That’s where Fordway comes in.
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Why Copilot Adoption Needs a Partner, Not Just a Licence
The new Copilot capabilities make it even more important to have an experienced Microsoft partner guiding you.
Here’s why:
- Copilot Tuning allows organisations to customise AI models with their own knowledge and workflows — but tuned models need secure, high-quality data.
- Multi-agent orchestration lets different AI agents collaborate across apps, but those agents inherit your organisation’s permissions and policies.
- Copilot Chat enhancements, such as model routing and multimodal reasoning, amplify the value of good data governance — and the risks of poor governance.
- Computer Use and MCP (Model Context Protocol) expand what agents can do, reaching into live systems and third-party APIs, which means access control and auditability matter more than ever.
These advances promise a step-change in productivity, if they’re implemented on the right foundations.
Fordway’s Approach: Turning Potential into Productivity
As a long-standing Microsoft Solutions Partner and Managed Service Provider (MSP), Fordway has helped hundreds of organisations move securely to the cloud and adopt new Microsoft technologies.
For Copilot, our role is to help you unlock the new capabilities while staying compliant, secure, and efficient.
We focus on three connected pillars:
1. Readiness and Governance
We start by assessing your current environment and data landscape. This includes:
- Reviewing your Microsoft 365 and Purview setup for data governance and compliance
- Mapping data sources and permissions to understand what Copilot and agents will be able to see and do
- Checking security and regulatory requirements so that Copilot adoption doesn’t create risk
- Highlighting opportunities for early wins with tuned models and orchestrated workflows
Outcome: you know where you stand and what to fix before Copilot is deployed at scale.
2. Planning the Adoption Journey
Rather than prescribing a fixed 90-day plan, we design a bespoke roadmap that reflects your priorities:
- Deciding where Copilot will add the most value first (for example, customer service, internal communications, document workflows)
- Advising on the right licence mix — including the newly re-bundled Microsoft 365 and Office 365 Enterprise suites with Teams
- Helping you build internal governance for agent lifecycle management, so you can safely use tuned models and orchestrated agents as they become central to your workflows
- Ensuring staff are trained, supported, and confident using Copilot in their day-to-day tasks
Outcome: a pragmatic, sequenced adoption that drives ROI early and scales sustainably.
3. Ongoing Management and Optimisation
Adoption doesn’t end at rollout. As your MSP, we:
- Monitor usage and adoption metrics to identify opportunities for optimisation
- Help you tune models responsibly and review them as your organisation’s needs change
- Maintain security baselines and compliance as multi-agent workflows evolve
- Keep you up to date with Microsoft’s rapidly changing licensing and feature landscape, including new Copilot tiers, orchestration capabilities, and compliance requirements
- Offer proactive guidance so you can integrate future capabilities (like Copilot Memory or extended multi-agent workflows) without disruption
Outcome: you stay ahead of change, making Copilot an enduring productivity advantage rather than a one-off project.
Your Trusted Copilot Adoption Partner
The future of work with Copilot will be collaborative — not just between humans and AI, but between organisations and the partners who guide them.
Fordway’s combination of cloud expertise, Microsoft partnership, and managed services means we can help you at every step: from readiness assessments and governance improvements to strategic planning and ongoing optimisation.
Take the next step: Discover how Fordway can help you adopt Copilot and turn Microsoft’s latest advances into real productivity gains for your organisation.
