For many years, Microsoft technology was built around long-term backward compatibility. Older devices, browsers, and applications could often continue running for years without major disruption.

However, over the last five to six years, Microsoft’s approach has changed significantly. Businesses can no longer assume older platforms will continue working seamlessly with new applications and services.

We spoke with Darren and Carrie, Service Delivery Partners at Fordway, to explore how MSP relationships evolve from supplier to strategic partner.

“24/7 support” is often used as a shorthand for reassurance. It suggests availability, coverage and responsiveness. But in practice, it doesn’t guarantee any of those things unless it is backed by the right operational model.