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Infrastructure Cloud Consultant

Fordway are looking for a Infrastructure Cloud Consultant to provide hands-on technical consultancy to Fordway and Fordway’s Managed Services Customers. Assist with defining and planning technical strategy, standards and our future services roadmap.

Main duties:

  • Assisting in the pre-sales process to ensure designs fulfil both customer requirements and operational standards
  • Working within project and service teams as a technical subject matter expert (SME), assisting in solution scoping, design and deployment and support transition
  • Reviewing and recommending new technologies to improve Fordway services or customer environments
  • Hands-on configuration of complex and custom components for project implementations and service improvements/changes
  • Consulting with new and existing customers to deliver value added professional services such as capacity planning, security audits, performance optimisation, customer premise deployments and migrations
  • Creating comprehensive technical documentation (including standards) within core competency areas, for internal and external use
  • Point of escalation for Operations Teams
  • Presentation of written or oral reports, including proposal creation, to internal and external stakeholders
  • Presentation of Fordway services to internal and external stakeholders, including prospective customers
  • Ensuring that all technical work is conducted within any appropriate Fordway and customer change controls
  • Attend Fordway Problem Management meetings when required and participation in the Problem Resolver Groups where appropriate
  • Advising Fordway management team of any improvements to working practices or beneficial technical changes recommended to improve the performance, service resilience and cost effectiveness of Fordway services
  • Identification and reporting of security threats, vulnerabilities and breaches in accordance with Fordway security policies within core competency areas
  • Providing root cause and forensic analysis of security breaches and service outages
  • Attendance at customer sites when required and attendance at Fordway offices when required
  • Conformance to all policies and all procedures within the Fordway staff handbook and the Consultancy Team Manual


Essential:   Professional qualifications such as MCSE, CCNA and degree (or equivalent). ITIL V3

Desirable:  PRINCE2 Foundation qualified

Job Skills and Experience


  • 4 years+ experience in technical consultancy role, ideally in a client facing commercial organisation
  • Experience of technical environments – Data centre hosting (Private Cloud), virtualisation (server and desktop), networking, authentication, security and desktop
  • Public Cloud experience AZURE, AWS.
  • O365
  • Skype for Business
  • Highly motivated, confident and ambitious individual with a meticulous approach to work and attention to detail
  • Hands-on, pro-active approach to consultancy and support assistance
  • Excellent interpersonal & communication, documentation and presentation skills
  • Experience in a commercial IT Solutions provider or Managed Services environment


  • Dell and HP server based environments
  • Hyper-V and/or VMWare
  • SAN storage – design, performance tuning, implementations and upgrades
  • Active Directory
  • Microsoft SQL and Exchange
  • Microsoft Systems Centre products
  • Monitoring tools
  • Load balancing
  • Authentication methods (including certificate services)
  • Security best practice awareness and investigation
  • Compellent SAN
  • Solarwinds
  • Cisco Networks, ASA, switching, routing and firewalls
  • SDN
  • HCI
  • Ability to thrive in a dynamic and busy environment
  • Awareness of commercial aspects to projects
  • Understanding of the need for comprehensive support transition
  • Best practice awareness in security and investigation (including penetration testing methods)
  • Awareness and exposure to ISO, G-Cloud and PSN standards and requirements

Security Screening

It is a requirement of employment with Fordway that employees pass a security screening to Baseline Personnel Security Standard

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