Managed Services

Fordway can provide Service Management wherever you choose to run your services, on premise or in the cloud.

We know that every organisation has specific needs, so we will work with you to create a solution that fits. We’ll own the service delivery and manage the risks for your organisation.

Typical managed service options include:

  • End User Compute – fully managed and secured desktop with end user support.
  • Infrastructure Management – we will manage and monitor service availability, performance and health whether that is on-premise, in a datacentre or in the cloud.
  • Service Integration and Management – a dedicated point of contact to manage cross-supplier performance and resolve issues.

All of this is supported by our 24/7/365 UK based Service Desk

“From day one Fordway have been positive, listened to our ideas and been able to adapt to our way of working. They’ve been remarkably flexible despite everything we’ve thrown at them! We’ve had a lot of last minute changes in demand, but both their onsite and back-up teams have approached these requests as a challenge and simply got on with finding a solution.”

Geoff Bull, Quality Manager, BFK

“Fordway very much go the extra mile for us – whatever we throw at them, they take it as a challenge and calmly find a solution. They see their role as being there to make the whole thing work.”

Geoff Bull, Quality Manager, BFK

Why Fordway?

  • A comprehensive service. We run and manage all your day-to-day IT services, including on-boarding and managing multiple suppliers and implementing planned upgrades, so your team can focus on other projects.

  • Guaranteed and measurable service quality. We work to clearly defined and agreed SLAs, with regular meetings and reports.

  • Always on service availability and improved resilience. We provide a fully resilient environment with fast Recovery Time and Recovery Point and UK-based 24 x 7 x 365 support.

  • Flexible and cost effective. Our services are tailored to meet your needs and can be adapted as your requirements change.

  • Best practice standards. We consolidate all IT systems and processes into a secure, standardised service.

  • Ongoing improvements. We provide regular reports and hold scheduled service reviews, identifying and implementing improvements in agreement with you.

  • Our UK based Service Desk provides a single point of contact and fast and efficient handling of any issues.

Do you need to run your own IT Service?

Are you looking for specific help?

If you haven’t found what you are looking for here, get in touch with Fordway.

Accreditations

 
G-Cloud