How it Works / IT as a Service
Maximise the utility of using the public cloud.
This may be the first time you’ve considered using or migrating services to public cloud, but it’s most definitely not ours. We’ve spent the last ten years helping our customers successfully implement Azure and other public cloud services. Whatever your use case, we have a wealth of experience and know what works, what doesn’t and why.
We provide comprehensive cloud management for all your service with our Cloud Service Management.
This service provides a single point of contact for all stakeholder organisations within the service chain including internal customer support groups, third–party suppliers and Fordway’s own service offerings. The service includes service management capabilities across all Service Integration and Management (SIAM) layering models and is ITIL aligned.
We provide a UK based manned 24 x 7 service desk, in addition to standard portal-based support where required and also provide the option of end-user support.