How it Works / IT as a Service

Public Cloud

Maximise the utility of using the public cloud.

Office 365 and Microsoft 365

Specialist consultancy to help you get the best out of your E3 and E5 subscriptions (plus E1/F1 where required).

We help you deliver the capability in four key ways:

  1. Understanding how to make the most effective use of your subscription. Selecting which elements to implement and in which order.
  2. Configuring your subscription to enforce the environment security, management and reporting needed to meet your security policy.
  3. Providing a planned migration of services and users to minimise risk and business interruption.
  4. Guidance and assistance to maximise use of the subscription and simplify management once migrated.

Fully Supported

Fordway can also manage your Microsoft 365 tenancy to provide a device agnostic mobile working platform with built-in security and staff collaboration tools. You can combine this with technical support to your IT administrators and IT power users as well as end user service desk capability from our product experts.


Many organisations fail to understand that Microsoft does not guarantee backup for these products, leaving documents and data held on OneDrive, SharePoint, or in Teams vulnerable.

We provide peace of mind by ensuring that even in the most unlikely public cloud failure scenarios your files and data are always safe and recoverable and optimised to minimise backend storage and cost.

Manage and Operate Azure

This may be the first time you’ve considered using or migrating services to public cloud, but it’s most definitely not ours. We’ve spent the last ten years helping our customers successfully implement Azure and other public cloud services. Whatever your use case, we have a wealth of experience and know what works, what doesn’t and why.

What we offer:

  • Strategic alignment – understand what your objectives are for moving to Azure, what you propose to migrate into it or set up on it, and how you will measure the success of the process to ensure we achieve the outcome required.
  • Impartial guidance on which are the most effective Azure services or versions of services to use to ensure you meet objectives.
  • Analysis and migration recommendations whether it is possible simply to ‘lift and shift’ your existing services to Azure, or should you pursue an alternative strategy such as redevelopment or replacement to make best use of Azure?
  • How to architect and implement those services to maximise utility and minimise cost.
  • How to secure those services to ensure appropriate security is configured, monitored and reporting, ensuring your organisational security policies are met.
  • The new skills and capabilities your current IT team need to learn and practice to effectively manage Azure.

SharePoint Online Management and Operation

The user-empowering nature of SharePoint makes it very attractive in the adoption phase, but it often leads to an out-of-control, standards-free deployment as the platform ages and becomes increasingly ungovernable. Let us lighten the load by managing and securing your Sharepoint for you, aligning you with best practice, standards and to your governance and end-user needs.

Focussing on the Enterprise subscriptions, we help make the best of them by providing:

  1. 24 x 7 x 365 UK Ongoing Support and maintenance of your SharePoint Online Tenancy through Microsoft accredited support engineers
  2. SharePoint Online Health Monitoring
  3. Backup and Protection of SharePoint Online data (Optional Extra)
  4. Access Management ensuring users have the right level of access for their role
  5. Guidance and Assistance with subscription management to maximise use of licenses and simplify deployment
  6. Incident, Change & Problem Management aligned to ITIL best practise.

Your Migration Managed

We can manage your existing SharePoint Online tenancy or migrate your existing on-premises SharePoint to SharePoint Online (using the Design Migrate & Optimise service) either as a standalone instance or add to your existing O365 tenancy. For details on our SharePoint migration services, please refer to our Design, Migrate & Optimise Service for Office 365.

Safe and Supported

Enabling safe and supported collaboration, Fordway provide full assurance and technical expertise required to ensure you gain the maximum operational benefit from your use of SharePoint Online and will free up your internal resources to focus on high priority projects.

Service Desk

With its powerful layered security services and work anywhere collaboration suite, Fordway’s service desk can help your employees seamlessly collaborate with colleagues and 3rd parties, regardless of their location, allowing greater business flexibility and empowering users to work in a manner that suits them best.


Many organisations fail to understand that Microsoft does not provide backup for this service, leaving documents and data held SharePoint vulnerable.

We provide peace of mind, by ensuring that even in the most unlikely public cloud failure scenarios your files and data are always safe and recoverable and is optimised to minimise backend storage and cost.

Cloud Service Management

We provide comprehensive cloud management for all your service with our Cloud Service Management.

This service provides a single point of contact for all stakeholder organisations within the service chain including internal customer support groups, thirdparty suppliers and Fordway’s own service offerings. The service includes service management capabilities across all Service Integration and Management (SIAM) layering models and is ITIL aligned.

We provide a UK based manned 24 x 7 service desk, in addition to standard portal-based support where required and also provide the option of end-user support.

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