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Are your IT services based on best practice and aimed at achieving maturity?
IT services in businesses across the world have benefited greatly from the introduction of ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and related Technology) - best-practice frameworks for managing IT services. As frameworks, they can be customised, and if well implemented they can bring cohesion to your IT services and integrate them effectively with your business strategy.
Fordway uses ITIL extensively, not only because it is robust and versatile, but also because our team includes some of the most highly skilled ITIL-qualified people in the UK. In addition, we have developed APAC (Alignment, Performance, Agility, Constraints), a visualisation of IT services that draws on the best of ITIL and COBIT and provides a clear route to IT maturity. Added to our understanding of the standards is years of experience in advising numerous customers, ensuring that we do not just follow the standards for their sake, we understand how to fit them to the needs of the business.
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