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Do you have the right client-support mechanisms in place?
With the growth in the complexity of IT systems and increasing volumes of data, systems support is crucial for all businesses.
Fordway provides a range of support contracts from working hours to 24/7, incorporating multiple priorities and SLAs. Each contract has defined service levels and all run to audited ISO 9000 quality management processes to ensure that we deliver a superior service.
The main features of our support service include:
- service desk
- remote support
- on-site support
- remote systems monitoring
- remote systems management
We have developed a tailored Service Desk system that is integral to this support service and allows full tracking of all calls to and from our specialists.
For all our clients we also provide conventional support contracts for all their hardware and software assets, with built-in monitoring and maintenance services tailored to suit each individual client.
For more on Fordway’s support mechanisms, please e-mail us at info@fordway.com
We provide the skills expertise to keep your IT service running
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